When I try to view reports, it shows me a grayed out screens and says "unknown data source”

Unknown Data Source

In our reports, each chart and table make their own SQL request, which can be quite intense. The backend handles it really well 99% of the time, but timeouts do happen.

  • A quick way to resolve the issue is do a browser refresh by pressing the F5 key or click on the circular arrow next to the URL bar at the top of the browser.
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  • Another possible cause for this issue is that the Google Cloud Platform is experiencing some backend issues. If the browser refresh doesn't fix the problem, please slack us a message.