Why is my retention rate higher than 100%?

If you are trying to view retention using a filter, you will need to:

  • Select a value under the filter_name
  • Select a value under the filter_value in order for the dashboard to report the correct data. Having no value selected under filter_value will result in duplicated data.

In the below screenshot, we first select "discount_codes" from the filter_namesection, then we pick one of the available values from the filter_value